A: First, check the basics: 1. Ensure the filter is clean (remove and rinse with water). 2. Confirm you are using the correct amount and type of dishwasher detergent (pods are often best). 3. Make sure no large dishes or utensils are blocking the spray arm. If a leak persists, especially around the door, or if the unit is failing to drain, please submit a maintenance request immediately stop using the appliance and shut off the water valve. We may recommend replacement for older units to prevent recurring issues.

A: A leak inside the fridge, often from the freezer area, can be caused by a blocked defrost drain or a fan malfunction leading to ice buildup. First, ensure the freezer and fridge vents are not blocked by food packaging. Then, slightly pull the fridge away from the wall and gently clean the coils in the back (if accessible and safe). You can also try resetting the breaker for the fridge to see if that resolves minor electrical or control issues. If the problem involves a motor or heating element failure, which requires professional repair, we will send our appliance trade for diagnosis and repair.

A: Missing or broken control knobs on appliances indicate a repair. If this is a pre-existing issue or a part failure, please report it immediately so we can schedule a repair or replacement to resolve the safety hazard.

A: First, check that the washer hoses are securely connected and free of damage. Make sure the detergent drawer is not overfilled and that the drain is clear. Clean any buildup from the front-load washer. If the leak continues, please submit a maintenance request so our appliance technician can diagnose and repair the issue.

A: Try running a timed dry cycle to see if the issue persists. Also, check that the lint filter and vent are clean, as blockages can prevent proper drying. If the problem continues, submit a maintenance request for our appliance trade to inspect and repair the unit.

A: If your unit is struggling to maintain temperature, it can often be due to a dirty filter or a thermostat communication error. Please check and ensure your HVAC filter is clean; dirty filters drastically reduce system efficiency. If the thermostat displays only the ‘set’ point and not the actual room temperature, this may be normal for your specific model. If a thermostat is malfunctioning, a replacement may be required, and we will schedule this with an HVAC technician.

A: A complete failure of heat or hot water, particularly with radiant systems, may indicate a boiler malfunction. Please report the lack of both heat and hot water immediately. We will dispatch a trade to diagnose and repair the boiler/water heater system as quickly as possible.

A: Failure of the blind mechanism or wands is typically considered normal wear and tear from regular usage and will be addressed by management, not deducted from a security deposit. If troubleshooting (gently re-seating the wand) fails, a blinds specialist will be scheduled to repair or replace the unit.

A: Balcony screens are designed to keep insects out and are not weight-bearing. We advise handling them with care as they are fragile. If the mesh is ripped or has slipped, please contact us for a repair, as gentle pressure is often enough to push it back into the track.

A: Fence repairs often require coordination with the adjacent property owner. We will attempt to contact the neighbour to share the repair costs/scope. Please be aware that obtaining their approval and contact information can sometimes lead to a delay in the repair process. We will keep you updated on the progress with the neighbour.

A: Door misalignment and failure of tracks/wheels can be a recurring issue and a safety hazard, especially if the doors are heavy or have been previously adjusted. Please report the specific door (e.g., closet door near laundry) and describe how it is coming off the track. We will schedule a trade to address the problem.

A: Please report any wall damage or unsealed openings, particularly under kitchen or bathroom sinks. These issues need prompt attention to prevent pest or moisture ingress. We will arrange for a trade to inspect, seal the opening, and perform drywall repair/patching if necessary.

A: First, try to contain or mitigate the leak by placing a bucket or towels under the affected area to prevent water damage. Take photos of the leak, noting the source—whether it’s coming from the ceiling, a vent, under the kitchen, or due to rain. Then, call our repair line and submit a maintenance request, including the photos and a description of the leak’s location and condition, so our team can diagnose and fix the issue promptly.

A: For a slow or minor clog, try a plunger or a small amount of non-acidic drain cleaner (e.g., enzymes or baking soda and vinegar). If the clog is severe and located deep in the main line (affecting multiple drains), this indicates a structural issue. Please submit a request so we can dispatch a plumber for snaking and clearing the main line blockage. Tenant negligence/foreign objects are the tenant’s responsibility.

A: If the toilet is continuously running, it often means the flapper or fill valve mechanism is faulty. Please check the chain in the tank to ensure it’s not snagged. If a repair part is needed (e.g., a new flapper or seal), we will schedule a plumber to perform the replacement. If the toilet overflows, shut off the water valve located behind or near the base of the toilet immediately and report it as an emergency.

A: Low water pressure is frequently caused by a buildup of mineral deposits in the faucet’s aerator or the showerhead. You can often resolve this by unscrewing the aerator/showerhead and soaking it in vinegar overnight to dissolve the deposits. If cleaning does not resolve the issue, or if the low pressure affects the entire unit, it may indicate a deeper plumbing issue in the building’s lines, which requires a plumber to inspect the main pressure regulator or shut-off valve.

A: This sound, known as “water hammer,” occurs when water flow is abruptly stopped, causing pressure waves. While generally harmless, it can be a symptom of loose pipes or a need for an anti-hammer device installation. Please report the specific faucet that is causing the noise, and we will dispatch a plumber to diagnose and secure the pipework.

A: If an outlet is not working, first check the GFCI (Ground-Fault Circuit Interrupter) outlets (found in kitchens, bathrooms, and garages) and press the reset button. If a circuit breaker trips, it is usually due to overloading the circuit (too many high-draw appliances). Unplug some devices before resetting the breaker in the main panel. If the breaker trips immediately upon resetting, or if an outlet is sparking/smoking, contact us immediately as this is an electrical emergency requiring an electrician to diagnose the fault in the wiring.

A: If a new bulb does not fix the issue, the problem is likely with the fixture itself, such as a loose wire or a faulty ballast (in fluorescent/tube lighting). Do not attempt to repair the fixture yourself. Please submit a request, and we will send an electrician to safely replace the fixture or repair the wiring to ensure compliance with electrical codes.

A: For any security issue, especially a faulty main entry system, please report it immediately. A broken lock or non-functional key fob system is a safety concern. We will dispatch a locksmith or building systems technician for an urgent repair. If you are locked out outside of regular office hours, call building manager or locksmith at your expense.

A: If the door is not closing fully or the remote is not working, first ensure the photo-eye sensors near the bottom of the track are clean and properly aligned (a blinking light usually indicates a blockage). If the problem persists, it may be an issue with the door’s motor, springs, or track. Garage door issues can be dangerous; do not attempt to repair springs or tracks yourself. We will schedule a licensed garage door technician for a safe and complete repair.

A: Pest control is a shared responsibility. We contract with a professional pest control service for common area treatment and unit-specific treatments. Please submit a request detailing the type of pest and the location (e.g., kitchen cabinet, bathroom). We require tenant cooperation to prepare the unit according to the exterminator’s instructions for the treatment to be effective.

A: Interior window condensation is most often a sign of high humidity within the unit and not a window leak. We recommend running the bathroom fan (for at least 8 hours a day), using the kitchen fan while cooking, and opening windows briefly for ventilation. If the condensation is excessive, leading to mold on the window frames, please report it. If the issue is due to a faulty window seal (air/water leaking between the panes), we will arrange for a glass or window specialist to replace the sealed unit.