"Think of us as your trusted pain reliever," says Jonathan Low with a cheerful smile. As manager broker of Birds Nest Properties, Jonathan is well-acquainted with rental property “pain points," from lost keys to leaky toilets. More importantly, he knows the solutions.

Jonathan and his team of Vancouver property managers are known for their swift response and friendly approach, addressing any issues that arise with speed and a positive attitude. "Helping people is our passion, and it always will be."

Birds Nest Properties was founded in 2017 when Jonathan partnered with financial services executive Alvin Cheung and real estate veteran Caela Regalado to start a business that prioritizes exceptional customer care to rental property owners and tenants.

The timing was perfect due to the wave of complex regulatory changes affecting rental property owners. "Over the past few years, we've continuously provided ongoing education to our clients about BC Residential Tenancy Act updates, empty homes tax and vacancy tax measures, and all the other rule changes impacting rental properties in Vancouver and British Columbia," explains Alvin from the firm's False Creek office.

In 2021, the company merged with property management company ACD Realty, gaining the expertise of associate broker Michelle Kothlow. The merger was based on both firms' shared commitment to exceptional customer service.

Today, the fast-growing company has a team of 7 licensed property managers and over 15 staff in total. It offers full-service rental property management with the help of cutting-edge technology and operational systems. However, it's their exceptional customer service that truly sets them apart.

"The Birds Nest team goes above and beyond for owners and tenants, offering a level of care that's rare in this industry," says rental property owner Abner Bernardino. Tenant Perrin Grauer adds, "They've been absolutely stellar landlords. They address all issues promptly while respecting my privacy and autonomy. I've never had this kind of experience with a Vancouver landlord before."

"At the heart of our work is genuine human connection," shares Caela. "It's how we build trust with property owners and how we find long-term tenants who care for properties like their own."

"We're in the property management business, but more importantly, we're in the business of helping people," confirms Jonathan. "Your nest is our nest."